Terms & Conditions
1. Contracts accepted are between the Person accepting the Booking Form (The Guest) and Sarah Bennett owner of Brook Cottage (The Owner)
a. The Guest certifies that he/she is authorised to accept the Booking Form on behalf of all persons who will occupy the property during the period for which he/she has booked and that they are all, apart from minors, aware of the Booking Conditions. The maximum number of guests who may occupy Brook Cottage is up to 3 adults. Exceeding this number constitutes a breach of contract and the Owner of the property has a right to terminate the booking forthwith and all monies paid by the Guest will be forfeit.
b. No booking will be accepted unless the Booking Form has been filled in and accepted by the Guest and accepted by the Owner on its Acceptance letter. All contracts will be deemed to have been made in England and are in accordance with and subject to English Law.
c. Brook Cottage is hired on the understanding that the accommodation is for holiday use only and that no right to remain in the accommodation exists for the Guest or anyone in the Guests party.

2. Cancellation policy: Full refund for cancellations up to 30 days before check-in. After that, 50% refund up to 7 days before check-in. No refund after that. However if the Guest has to cancel the holiday the Owner will then seek to re-let the property. In the event of a re-let a refund will be given for the amount of rental achieved on the re-letting (up to the amount previously paid by the Guest). If the property cannot be re-let any monies paid would be forfeited. We strongly recommend that Holiday Cancellation Insurance is taken out independently.

3. After a booking has been confirmed, any request from the Guest for changes in the Contract will be subject to the agreement of the Owner. If for reasons beyond their control the Owner has to cancel or alter arrangements made for the Guest they will make every effort to offer an alternative date if one is available. If the Guest does not accept the alternative date the Owner will refund all monies paid by the Guest, where upon the Owners liability will cease.

4. Final payment set out in the Booking Form, is due eight weeks before a holiday commences and this is shown as the due date on the Acceptance Letter. The Owner may contact the Guest to remind them that payment is due. Non-payment by the due date will be treated as a cancellation (refer to clause 2 above). If a booking is made less than 8 weeks before the commencement of the holiday the full rent is due at the time of booking.

5. No pets are permitted in Brook Cottage. Any guest who takes a pet into the property without prior permission or without notifying the Owner in writing or on the Booking Form is in breach of Contract and the Owner of the property has the right to terminate the booking forthwith and to retain all monies paid by the Guest.

6. Access to the property is from 3.00pm on the day of the agreed arrival. Departure must be no later than 10.00am as shown on the Owners Acceptance Letter. These times must be strictly adhered to, except by special arrangement in writing with the Owner.

7. Excessive noise that would disturb nearby residents must not be made after 11pm.

8. The Guest will pay a Damage Deposit of £100 per booking and this must be paid at the time of the balance payment usually 8 weeks before the start of the holiday. The Guest is required to report to the Owner any breakage or damage that occurs during their stay. An appropriate charge will be made for repair or replacement and this will be taken out of the Damage Deposit. If the property is left in an unsatisfactory condition necessitating extra cleaning an appropriate charge will also be made. In the event of any of the above being observed, costs incurred will be deducted from the deposit and any remaining balance will be returned to the Guest within 7 days. If damage exceeds the damage deposit, recovery of costs will be made directly with the guests.
a. Guests must leave the premises on the day of departure by 10.00am, this being the end of their Contract with the Owner. In the event that Guests refuse to vacate the property at this time a charge will also be deducted from the Damage Deposit to reimburse the caretaker for time wasted.
b. The Damage Deposit will be refunded within 7 days of departure if no damages, breakages or other discrepancy has been observed.
c. The keys must be returned to the key safe when vacating the property. The cost of replacing keys and locks will be deducted from the Damage Deposit in the event that they are not returned within 5 days

9. Care must be taken of the property and it must be left by the Guest in a clean and tidy state and furniture returned to the place in which it was found on entry. The Owner reserves the right to reasonable access during the period of hire. Guests must report to the Owner any damage or breakages that occur during their stay. An appropriate charge will be made for repair or replacement and this will be deducted from the Damage Deposit. Guests will properly supervise at all times any infants or minors who will occupy the property with the Guest or be invited into the property by the Guest or any other adult in the Guests party. Guests must read the welcome document in the blue folder on arrival to familiarise themselves with safety procedures.

10.  We hope you are pleased with the property, but should you have cause for complaint please take it up immediately in full with the Owner.

11. The Owner cannot be held to account or be responsible for any holiday fairs, fetes, events or festivals occurring during the letting season. The Owner cannot be held to account or be responsible for any noise or building works in the vicinity or on neighbouring properties. The Owners cannot be held to account or be responsible for the activity of any wild life that may live in the vicinity.

12.  Whilst representations both verbal and visual contained in the website and any other advertising matter are made in good faith and carefully scrutinized, neither such verbal or visual representation contained in such publications, nor any verbal representations made form part of the Contract. No warranty or representation is given as to the state of the property.

13. The Owner does not accept liability for any act, neglect or default on the part any person not within their employ or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Guests or any other person may suffer or incur arising out of, or in any way connected with the letting. In addition, the Owner accepts no liability for loss or damage to the Guests possessions on the Owners property or land.

14.  The Owner may contact you in the future to get feedback on your stay, or advise of special offers. If you do not wish to be contacted, please let is know.

15. The charging of electric vehicles is prohibited from Brook Cottage, as this contrevenes our insurance and presents a health and safety issue. The Yorkshire Dales National Park provide EV charging in their car parks, the closeset being Hawes or Aysgath Falls. More information can be found here

Our Privacy Policy can be viewed here.